Help Desk Management

As a business owner, you have plenty of issues to worry about. Let ExoTOUCH take some of the burden off of your shoulders by being your Help Desk Managers! We have the tools and experience to support your users whether they are in your office, or road-warriors.

We can work with your existing IT department if you have one, or we can develop a custom solution just for your business. In addition, your employees will always know exactly who they are calling because we will provide you with a unique, direct phone number free of charge.

In addition, we have experience with a large number of commercial, open-source, business, and consumer applications and can be your first line of support for them.

Contact Us today for more information or to get started using our experienced team for all of your help desk needs.

Help Desk Contracts

Don't need a custom help desk solution? ExoTOUCH Systems offers basic help desk contracts starting at just $99 per month for Windows-based desktops or laptops. (POS terminals and POS printers extra.)

What does $99 per month get you?

1. • Unique dial-in phone number with the area code of your choice. (Toll-Free available for an additional charge.)
2. • Unlimited support tickets!
3. • 8am to 6pm, Monday through Friday access. (Discounted after-hours rate: $40/hr)
4. • Invoicing on any day of the month you choose.
5. • Experienced technicians helping you with your problem, not reading from a script!
6. • Discounted rate of $35 per hour for hardware not covered. (Such as POS terminals and POS Printers.)
7. • Remote Desktop Support (Internet Access Required)

Add-Ons:

1. • 24 hour support - $49/month additional
2. • POS Terminal and POS Printer coverage - $79/month additional
3. • Next Business Day On-Site Technician - $49/month per covered device*
4. • Same Day On-Site Technician - $79/month per covered device*
   (Same Day service available when call received prior to 2pm PST, otherwise Next Calendar Day provided.)
5. • Cable Maintenance - $14/month additional

*Note: Any covered device must be in working order prior to service contract activation. ExoTOUCH Systems may need to perform a site audit (free of charge) to verify eligibility of equipent. Any non-functional equipment must be repaired prior to activation of service contract. On-Site pricing covers labor only. Cost of parts additional without separate parts coverage add-on.